Currently, we accept Visa, Master Card and American Express (AMEX).

Yes, you can! We understand that circumstances may change, and you may need to cancel or modify your order. However, please note that you can only cancel or make changes to your order before it has been dispatched from our warehouse.

Once the order has been dispatched, we are unable to make any modifications or cancellations. 

To request a cancellation or modification, please contact our customer support team as soon as possible with your order details. We will do our best to accommodate your request, provided the order has not yet been shipped.

SipSaver is our free loyalty program that unlocks exclusive member pricing on every order, no subscription fees ever. Simply create a Cheapest Liquor account, and you’ll automatically become a SipSaver member.

As a SipSaver member, you'll enjoy access to lower prices available only to members, along with exclusive VIP deals on a wide range of products.

We deliver Australia-wide (excluding certain restricted postcodes) utilising our own delivery teams for Melbourne metro and Australia Post for all other areas. Check to see if we deliver to your postcode here.

Delivery Rates:

Delivery Times:

Please note that delivery times are estimates and may vary due to unforeseen circumstances, they also exclude public holidays and weekends. We make every effort to ensure timely delivery, and we will keep you informed about any delays or changes to your delivery schedule. Kindly be aware that processing time for orders takes approximately 1-2 days before the commencement of the delivery period.

We deliver to a wide range of areas, including many postcodes across Australia. However, it's important to note that there are certain postcodes and areas where we are unable to deliver due to government regulations and local alcohol restrictions, as well as courier availability.

Here is a list of postcodes where we currently provide delivery services:

We want to keep you informed every step of the way, from the moment you place your order to the time it's delivered. That's why we'll send you regular updates about your order status, including real-time driver tracking so you can follow your order and know exactly where it is. In the rare event that we experience any delays, we'll be sure to contact you and provide a revised delivery time.

To ensure the safe and responsible delivery of alcohol, we require that the person who purchased the order be the one to receive it. When our drivers arrive to make the delivery, they will check photo identification to confirm that the recipient is 18 years of age or older. For subsequent deliveries to the same customer, if we have successfully verified the age of the recipient during the initial delivery and we believe it is safe to do so, we may leave the package unattended at the delivery address at your request. Please add your request to the 'Delivery Notes' section when checking out, providing specific instructions on where to leave the package securely.

We do offer delivery on weekends and public holidays, but please note that this service is currently available only within the state of Victoria. For customers residing in other states, we do not provide weekend or public holiday delivery at this time.

Yes, we’re currently offering free shipping for Melbourne metro areas on orders over $100. Let us know where we should offer free shipping next!

At Cheapest Liquor, we are committed to providing the best possible service and ensuring that every product you purchase arrives in excellent condition. Our return policy complies with your rights under Australian Consumer Law. Please review the following guidelines for returns and refunds:

When Can You Return a Product?
We accept returns under the following circumstances:

1. Late Delivery:
   - If your order does not arrive within the promised delivery timeframe, you may request a refund and return the product at no cost to you.
   - We will arrange the return process and cover all associated shipping costs.

2. Faulty or Incorrect Products:
   - If the product delivered is incorrect or faulty, please notify us within 7 working days of delivery.
   - For faulty items, we require that at least 3/4 of the bottle is returned to us for assessment before a refund is approved. The cost of return shipping will be covered by Cheapest Liquor.

What Is Not Eligible for a Return?

- Change of Mind:
   - If the order has not yet been picked and packed, and you wish to cancel due to a change of mind, a 5% refund fee will apply. Once the order has been packed, we are unable to accommodate changes or cancellations as the product is considered ready for shipment. We strive to maintain fairness and ensure the quality of our products once they leave our warehouse. 

- Aged or Back-Vintage Wines:
   - Aged wines come with inherent risks due to factors beyond our control. If you believe an aged wine is faulty:
     - Provide evidence of proper storage conditions.
     - Further assessment, such as chemical analysis or supplier tasting, may be required.
     - If deemed faulty, a refund will be provided. If judged to be sound, the contents will be returned to you at your cost.
     - Claims for aged wines are valid up to one year from the purchase date.

How to Initiate a Return:

To process your return, please provide the following information:
- Your name and contact details.
- Order number and transaction receipt.
- Date of delivery.
- Description of the issue (e.g., late delivery, faulty product, incorrect item).

Processing Times

- Refunds and exchanges will be processed within 10 working days once the returned product has been received and assessed.